关于我们
美国残疾人法案(ADA)办公室监督RTD遵守ADA第二章和第三章的情况, 它禁止基于残疾的歧视,并要求RTD使该机构的公共交通系统对残疾人无障碍. The 艾达办公室 manages the reasonable modification process; monitors agency services and 项目 to safeguard compliance with federal standards; investigates ADA-related complaints; and provides guidance on policies, 程序, 以及保护残疾人公民权利的策略.
冰球突破豪华版试玩
有关ADA办公室的更多信息,请联系RTD的ADA经理:
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RTD, Attn: ADA Manager, 1660 Blake St – BLK-31, 丹佛,CO 80202
Request Reasonable Modification
You may request reasonable modification in the following ways.
COMPLAINT PROCESSING AND APPEALS
Please submit your complaint to RTD 客户关怀 by completing RTD的投诉表格 或打电话 303-299-6000 [TTY:拨711]. 请务必告知您的投诉是否与您的残疾有关,并提供足够的事实证明您的投诉与您的残疾有关. 您将在三个工作日内收到自动确认, provided an email address was submitted.
Under Title II of the Americans with Disabilities Act (ADA), RTD必须使其服务和项目对残疾人无障碍,并遵守《冰球突破豪华版试玩》. 该程序满足了RTD在第II章下提供申诉程序的义务. 如果您觉得由于可访问性问题而无法访问RTD的程序或服务, or have been discriminated against based on your disability, you may submit an ADA Complaint to RTD 客户关怀. RTD客户服务部是所有RTD意见和投诉的联络点.
任何认为自己因残疾而受到RTD歧视的人都可以向《冰球突破豪华版试玩》投诉, by submitting a complaint to RTD 客户关怀.
有效的沟通
RTD将采取适当措施确保与申请人沟通, 参与者, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务,以使残疾人有平等的机会参与RTD计划和服务.
Request for Information in Alternative Formats
如果由于格式原因无法访问文档中包含的信息. RTD将采取适当措施确保与申请人沟通, 参与者, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务,以使残疾人有平等的机会参与RTD计划和服务.
To help RTD respond in the most helpful way, please include the nature of your accessibility concern, the format in which you prefer to receive the material, the web 页面 address of the requested material, and the best way to contact you. 请联系 Gabe Christie, ADA Manager,并预留至少三个工作日的通知,以便作出安排.
合理的修改
根据《冰球突破豪华版试玩》和联邦运输管理局的指令, RTD会努力的, to the maximum extent feasible, to ensure that a person with a disability has access to, 并从中获益, RTD服务. RTD will make reasonable modifications to its policies, 项目, and 程序 applicable to its transportation services, 必要时避免歧视,确保残疾人无障碍.
请注意:RTD可能无法满足要求从根本上改变RTD方案或服务性质或直接影响他人健康和安全的请求. If the requested modification 不能 be granted, but a barrier to access still exists, RTD将尽其所能提供使用我们的计划或服务的替代途径.
If you experience a barrier to accessing an RTD program or service, you may submit a request for a reasonable modification. A reasonable modification should be requested when our policies, 项目, 适用于我们交通服务的程序不允许残疾人士享受我们服务的好处. The request must identify the modification needed to use the service. 只要切实可行, please make the request in advance, before the modification is needed to access the service. Within the scope of the ADA, and reasonable modification, if RTD denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, 并从中获益, 它的服务.
要请求基于残疾的合理修改,请使用 Reasonable Modification Form, or contact RTD’s 艾达办公室 for assistance. 电话: 303-299-2250 或电子邮件: (电子邮件保护).
当你提前向RTD提交合理的修改请求时,以下是你应该期待的:
- RTD will promptly and thoroughly review your request.
- 请至少等待五(5)至七(7)个工作日收到有关您合理修改请求的回复.
- 如果需要任何额外的文件,或者如果有关于您合理修改请求的更新,RTD工作人员将与您联系.
ACCESSIBILITY INFORMATION
所有RTD车辆, including the 免费MallRide, 免费MetroRide, 访问——骑, 通勤铁路, and Light 铁路 vehicles have automated voice, display announcement systems, and are accessible for mobility aids such as wheelchairs, 电动摩托车, 步行者, 拐杖, 和拐杖. 公共汽车和铁路运营商接受过培训,以帮助残疾乘客上车, 保护他们的设备, 找座位, and deboarding the vehicle. 虽然应该向所有客户提供担保,但这不是必需的,客户可以自行决定拒绝担保.
RTD honors all reasonable requests for assistance. These may include (but not limited to):
- 跪在巴士上,利用坡道或桥牌上下车
- Providing directions to navigate stations
- Providing assistance 找座位
- Securing mobility devices, when requested
- Providing assistance about fares and some routing information
- 当乘客无法到达或无法将车票放入投币箱时,协助将钱放入投币箱
通勤铁路车辆设有轮椅通道,每辆车门均设有平登,每辆车上均设有指定的移动设备座位区. 有把握 is not required or assisted. 指定的移动设备区域与每节轨道车辆的每扇门相邻. If the designated area is full, 请离开有轨电车车厢,进入另一门前往另一门区域. 操作员待在驾驶室内,不协助上/下车辆. 车上的运输安全主任(TSO)可以提供帮助,但不需要协助乘客使用移动设备, passengers boarding with 婴儿车, 和/或大件物品.
RTD employees will never ask about the nature of your disability. 没有明显残疾的人没有义务分享这些信息来使用无障碍设备或功能.